Nortel Symposium Training
Nortel Networks Symposium Express Event
Nortel Symposium Express Event
Nortel Networks describe their Express Call Centre as an entry-level call center management solution delivering simplified skill-based routing with sophisticated management reporting in an easy-to-use management interface.
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Nortel Symposium Express Event - course content (learning outcomes)
This event will give supervisors/administrators of the Symposium Express call centre the skills required to manage the day to day adjustments of the Contact Centre. The course covers versions up to Version 4.2.
On successful completion of this training the participant will be able to:
- use wizard buttons to configure Symposium Express
- use wizard buttons to set up call flow
- create and manage real-time displays to include Graphical Real-Time Display (GRTD)
- define Standard reports within the client and schedule them
Course content:
- system overview
- configuration
- call presentation classes
- Skillsets
- user configuration
- agent to supervisor assignments
- agent to Skillset assignments
- call flow
- scheduling
- agent to supervisor assignments
- agend to Skillset assignments
- threshold classes
- standard real-time displays
- graphical real-time displays
- report definintion and creation using standard reports (including scheduling)
The course duration is one day.
Prerequisite knowledge: N/A
The maximum number of delgates is eight per session.
Please contact us for more information.
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