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Nortel Meridian C2 Training
Nortel Networks Meridian C2 Training for Call Centre Administrators/Supervisors
Nortel Meridian C2 training for call centre administrators/supervisors
Nortel Networks describe Meridian as a communication system for your growing needs, enabling you to tailor a solution to your unique requirements.
3C Training Solutions can help you get the best return on your investment. Contact us now for more information.
Nortel Meridian C2 training for call centre administrators/supervisors - course content (learning outcomes)
Using the Meridian Supervisor Terminal the delegate will be able to read and understand the real-time screen, read/produce the standard historical repors and make ad hoc changes. The course covers release numbers up to Release 25.
On successful completion of this course the participant will be able to:
- view real-time display and understand the information it provides
- make changes to the Call Centre using Load Management commands
Course content:
- ACD Queue Statistics Display
- running ad hoc reports
- running standard reports (four types)
- moving agents between queues
- changing queue parameters
- scheduling reports
The course duration is half-a-day.
Prerequisite knowledge: delegates should have PC awareness and understand the concepts of a call centre.
The maximum number of delgates is eight per session.
Please contact us for more information.
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3C Training Solutions Ltd
Two Roofs, The Green, Edlesborough, Bucks LU6 2JF
Tel: 07005 963294 Fax: 07005 801482
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