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Nortel Symposium Training
Nortel Networks Symposium Call Centre Server Supervisors Event
Nortel Symposium Symposium Call Centre Server supervisors event
Nortel Networks describe their Symposium Call Centre Server as a complete communication solution for dynamic contact centers, providing skill-based routing, seamless networking, comprehensive real-time reporting, and flexible call handling.
3C Training Solutions can help you get the best return on your investment. Contact us now for more information.
Nortel Symposium Symposium Call Centre Server supervisors event - course content (learning outcomes)
This event will give supervisors of the Symposium call centre the skills required to manage the day-to-day adjustments of their Contact Centre. The course covers versions up to Version 4.
On successful completion of this training the participant will be able to:
- modify the configuration of Symposium to meet changing requirements
- overview of basic scripting to understand the effect it has on the statistical information
- create and manage real-time displays to include Graphical Real-Time Display (GRTD)
- define Standard Reports within the client and schedule them
Course content:
- system overview to include terminology used
- configuring
- call presentation classes
- Skillsets
- user configuration
- agent to supervisor assignments
- agent to Skillset assignments
- scheduling
- agent to supervisor assignments
- agend to Skillset assignments
- threshold classes
- standard real-time displays
- graphical real-time displays
- definintion and running of standard reports (including scheduling)
The course duration is two days.
Prerequisite knowledge: N/A
The maximum number of delgates is eight per session.
Please contact us for more information.
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3C Training Solutions Ltd
Two Roofs, The Green, Edlesborough, Bucks LU6 2JF
Tel: 07005 963294 Fax: 07005 801482
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