|
Mitel 6160 Intelligent Queue
Mitel 6160 Intelligent Queue Training
Mitel 6160 Intelligent Queue Administration course
The Mitel 6160 Intelligent Queue platform enables efficient routing of inbound callers using sophisticated messaging and routing options to the most
appropriate contact centre agents. In-queue messages inform callers of their queue position and provide alternative options to avoid callers holding.
Mitel 6160 Intelligent Queue Administration - course content (learning outcomes)
On completion of the Mitel 6160 Intelligent Queue Administration course (depending on the level of course taken and purchased options) you will be able to use a web browser interface on your LAN to:
- record and upload messages to the server
- create Message Plans to suit all messaging requirements
- build Call Flows
- build Routing Plans based on Time of Day/ Day of Week and exceptions
- build Routing Plans based on CLI (Calling Line Identity)
Duration: This training can be taken as a 1 day Basic Administrator or 2 day Expert Administrator course.
Please contact us for more information.
|
3C Training Solutions Ltd
Two Roofs, The Green, Edlesborough, Bucks LU6 2JF
Tel: 0871 218 3300 Fax: 0871 218 3301
|
